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Editorial - February 2012

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Michael LodhiGood advice and (any) service?

I have been working in the English speaking, European expatriate advisory industry for 20 years. Our operations in France and Spain focus on areas where many British people have come to retire. Our advisers often encounter clients who have received inappropriate advice from UK based IFAs, Banks, Accountants and others. From that moment much of our time is spent reorganising their affairs properly, moving them from Offshore Trusts and other offshore products to more appropriate and tax efficient EU compliant solutions.

We believe our EU based, Cross Border, business model to be fair to the consumer, allows us to run a profitable business and allows us to provide the right level of service to our clients. Some of the proposals we have seen coming from Brussels, and in particular “copying” the UK RDR style, we believe will make it impossible for an adviser to provide the service that consumers badly need.

Here is a real example: British clients resident in France were advised by a Jersey based bank to buy an Assurance Vie (French compliant and tax efficient) product from a Luxembourg based Life Assurer in 2007. This is very good news as it was the first time we have come across an “offshore” bank that actually has proposed the correct structure for a French based client! The Policy charges are very similar to the type we use day in and day out (and that pay what we consider to be normal commission). We don’t know if the bank received a commission and would have no problem if they did except for one thing – I will come on to that in a moment.

The clients are in their 50s and do not have a great understanding of financial markets. The bank classified them as “Cautious to Moderate” investors in terms of risk. The bank selected 13 investment funds and 3 cash funds for their original portfolio of £250,000. The risk profiles of the selected funds in 2007 were very much in keeping with the client’s attitude to risk. So far so good - the advice is correct and risk profile of the clients has been respected.

The period between 2007 and 2012 in the financial world could be described as let’s say “challenging”. Clients in general need a lot of “hand holding” and at the very least to be kept up to date with the performance of their investments on a regular basis. During this period the value of these client’s policy fell to below £200,000, has now recovered to £230,000 but has never been above the initial value. At no time has the original bank adviser (or replacement) made contact with the clients. They have received no further advice, service or a review of their portfolio. Their only point of contact (as advised by the Life Assurer) is a call centre that is in neither France, Jersey nor Luxembourg.

The commitment our firm and advisers make to our clients, in return for the commission we receive, is one of on-going, face to face, personal service. This is the huge value we believe an “independent” or an IFA can bring to the market. Let us hope that the value of this service is not overlooked by the regulators and law makers going forward.

Michael Lodhi
Member of the FECIF board

  • January 2012
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